Welcome to The Romantic Tour Merch.

These Terms of Service govern your access to and use of our website, products, services, checkout, customer support, and any purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or purchase products from us.

1. General Terms

Throughout these Terms, the words “we,” “us,” and “our” refer to The Romantic Tour Merch.

The words “you,” “your,” and “customer” refer to any person who accesses the website, places an order, or uses our services.

We reserve the right to update, modify, suspend, or discontinue any part of the website or services where reasonably necessary.

Any updated version of these Terms will be posted on this page with a revised effective date.

2. Eligibility to Use the Website

By using this website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law

• The information you provide is accurate and complete

• You will not use the website for unlawful or fraudulent purposes

• You will comply with these Terms and all applicable laws

If you are using the website on behalf of another person or organization, you represent that you have authority to do so.

3. Products and Availability

We make reasonable efforts to display product descriptions, images, colors, sizes, pricing, and availability as accurately as possible.

However:

• Colors may appear differently depending on your screen or device

• Product measurements may vary slightly

• Packaging may change

• Product availability may change without notice

• Certain items may sell out or become temporarily unavailable

We reserve the right to limit quantities, discontinue products, or cancel an unavailable item where reasonably necessary.

If an item becomes unavailable after you place an order, we may contact you regarding a replacement, alternative product, partial shipment, refund, or other available resolution.

4. Product Information

Customers are responsible for reviewing product information before purchasing, including:

• Product descriptions

• Size charts

• Available colors

• Product variations

• Quantity

• Shipping information

If you need help choosing a size or product, please contact customer service before placing your order.

5. Prices

Product prices are displayed on the website and may change from time to time.

We reserve the right to correct pricing errors, typographical errors, or technical display errors.

If a material pricing error affects an order, we may contact you before processing the order.

Unless otherwise stated, applicable shipping charges, taxes, duties, or other charges may be calculated separately during checkout.

6. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may review orders before fulfillment for reasons including:

• Payment verification

• Fraud prevention

• Product availability

• Shipping restrictions

• Address verification

• Order quantity

• Technical errors

We reserve the right to refuse or cancel an order where reasonably necessary, including where we believe an order is fraudulent, unauthorized, technically incorrect, or cannot be fulfilled.

If we cancel a paid order, we will process any required refund according to the circumstances and applicable law.

7. Order Confirmation

After successfully placing an order, you should normally receive an order confirmation.

Please review your confirmation carefully.

You are responsible for checking:

• Product

• Size

• Color

• Quantity

• Shipping address

• Contact information

If you notice an error, contact us as soon as possible.

Once fulfillment or shipping begins, we may not be able to change the order.

8. Payments

Payment must be completed using one of the payment methods available during checkout.

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that:

• You are authorized to use the payment method

• The billing information is accurate

• The transaction is authorized

We may cancel or delay orders where payment cannot be verified.

For additional information, please review our Payment Method policy.

9. Payment Processing Fees

For certain eligible voluntary returns, customer-requested cancellations, or other refunds not caused by an incorrect, damaged, defective, or missing item, a payment gateway processing fee equal to 10% of the refunded order amount plus $1 USD may apply.

Any applicable processing fee will be handled according to our Returns, Exchanges & Refunds policy.

The fee will not be applied where prohibited by applicable law or where a full refund is legally required.

10. Shipping

Orders require processing before shipment.

Shipping times vary based on:

• Destination

• Carrier

• Customs procedures

• Local delivery network

• Weather

• Order volume

• Other transportation conditions

All delivery dates are estimates unless expressly stated otherwise.

For additional information regarding order processing, tracking, customs, delays, split shipments, and delivery issues, please review our Shipping Policy.

11. International Orders

International orders may be subject to customs procedures, taxes, duties, import charges, or local documentation requirements.

Customers are responsible for providing accurate information reasonably required for shipment and customs processing.

Applicable import duties, taxes, or customs charges may be the customer's responsibility unless otherwise stated at checkout.

12. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of:

• Incorrect address

• Incomplete address

• Missing apartment or unit number

• Incorrect postal code

• Failure to collect the parcel

• Refused delivery

additional shipping or handling costs may apply.

Please contact us immediately if you notice an address error.

Once an order has shipped, address changes may no longer be possible.

13. Returns and Exchanges

Return and exchange eligibility is governed by our Returns, Exchanges & Refunds policy.

Customers must contact us before returning products.

Do not send products to an address without first receiving return instructions.

Unauthorized returns may not be accepted or processed.

14. Refunds

Approved refunds are normally returned to the original payment method.

Refunds may take approximately 3–20 business days to appear after processing, depending on the bank, card issuer, or payment provider.

Eligible refunds may be subject to applicable deductions described in our Returns, Exchanges & Refunds policy.

15. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact customer service as soon as reasonably possible.

We may request:

• Order number

• Description of the issue

• Clear product photos

• Packaging photos

After reviewing the information, we may provide a replacement, exchange, refund, or another appropriate resolution.

16. Split Shipments

Orders containing multiple products may sometimes be shipped separately.

Different packages may:

• Have separate tracking numbers

• Arrive on different days

• Use different carriers

Receiving one package does not necessarily mean the entire order has been delivered.

17. Promotions and Discount Codes

From time to time, we may offer:

• Promotional discounts

• Discount codes

• Free shipping offers

• Limited-time promotions

Promotions may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined

• Discount codes cannot be applied after purchase

• Promotions may have expiration dates

• Certain products may be excluded

We reserve the right to end or modify promotions where reasonably necessary.

18. Website Content

The website may contain:

• Text

• Product descriptions

• Graphics

• Photographs

• Layouts

• Design elements

• Logos

• Software

• Other content

Website content may be protected by copyright, trademark, or other intellectual property laws.

You may use the website for personal shopping and informational purposes.

You may not copy, reproduce, distribute, republish, modify, scrape, commercially exploit, or misuse website content without appropriate authorization.

19. Third-Party Rights

Names, trademarks, logos, artwork, photographs, music-related references, and other intellectual property belonging to third parties remain the property of their respective owners.

Nothing in these Terms grants you ownership or licensing rights in any third-party intellectual property.

20. Prohibited Uses

You may not use the website to:

• Commit fraud

• Place unauthorized orders

• Provide false information

• Attempt unauthorized access to systems

• Introduce viruses or malicious code

• Interfere with website security

• Scrape or harvest data without authorization

• Abuse promotional programs

• Infringe intellectual property rights

• Impersonate another person

• Engage in unlawful activity

• Attempt to disrupt website operations

We may restrict access or cancel orders associated with prohibited activity.

21. Account Security

If the website provides customer accounts, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us if you believe your account has been accessed without authorization.

We are not responsible for losses resulting from a customer's failure to reasonably protect their login credentials, except where otherwise required by applicable law.

22. Fraud Prevention

We may use fraud prevention and transaction monitoring tools.

Orders may be reviewed where we identify unusual activity, including:

• Billing and shipping mismatches

• Unusual order volumes

• Multiple failed payments

• Payment verification concerns

• Suspected unauthorized transactions

We may request additional verification before fulfilling an order.

23. Third-Party Services

Our website may rely on third parties for services including:

• Payment processing

• Hosting

• Ecommerce functionality

• Shipping

• Fulfillment

• Analytics

• Customer support

We are not responsible for interruptions or failures caused solely by third-party systems outside our reasonable control.

24. External Links

The website may contain links to third-party websites.

We do not control third-party websites and are not responsible for their:

• Content

• Privacy practices

• Products

• Security

• Availability

Use of third-party websites is subject to their own terms and policies.

25. Website Availability

We aim to keep the website available and functioning properly.

However, access may occasionally be interrupted due to:

• Maintenance

• Technical problems

• Software updates

• Hosting issues

• Security events

• Third-party service interruptions

We do not guarantee uninterrupted or error-free access to the website.

26. Disclaimer of Warranties

To the extent permitted by applicable law, the website and services are provided on an “as available” basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be:

• Error-free

• Complete

• Current

• Continuously available

Nothing in this section limits any consumer rights or warranties that cannot legally be excluded.

27. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from use of the website or circumstances outside our reasonable control.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

28. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably resulting from your:

• Unlawful use of the website

• Fraudulent conduct

• Violation of these Terms

• Infringement of another person's rights

This section does not limit any statutory consumer protections.

29. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

30. Consumer Rights

Nothing in these Terms is intended to waive or restrict any rights that cannot legally be waived.

If the consumer protection laws applicable to you provide greater rights than these Terms, those legal rights will take priority.

31. Force Majeure

We will not be responsible for delays or failures caused by events outside our reasonable control, including:

• Natural disasters

• Severe weather

• Transportation disruptions

• Customs delays

• Labor disputes

• Government actions

• War or civil unrest

• Internet or infrastructure outages

• Carrier disruptions

• Other extraordinary events

Where possible, we will take reasonable steps to minimize disruption.

32. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

• New services

• Changes to website functionality

• Legal requirements

• Payment practices

• Shipping procedures

• Business operations

The latest version will be posted on this page.

33. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

34. Entire Agreement

These Terms, together with our:

• Privacy Policy

• Shipping Policy

• Returns, Exchanges & Refunds Policy

• Payment Method Policy

• Other policies displayed on the website

form the applicable agreement governing use of our website and services, subject to applicable law.

35. Contact Us

If you have questions regarding these Terms of Service, an order, payment, shipping, return, or other website matter, please contact:

The Romantic Tour Merch
Customer Service Email: Service@mail.theromantictourmerch.com
Website: https://www.theromantictourmerch.com/

Please include your order number when contacting us about an existing purchase.