Thank you for shopping with The Romantic Tour Merch. This Shipping Policy explains our order processing times, estimated delivery times, tracking, international shipping, address requirements, and what to do if a shipment is delayed or returned.

Order Processing Time

Orders generally require processing before shipment.

Most orders are processed within approximately 1–5 business days.

During periods of high demand, major concert dates, product launches, holidays, inventory shortages, or other unusually busy periods, processing may take approximately 3–10 business days.

Processing time is separate from shipping time.

Once your order has been shipped, you will normally receive a shipping confirmation containing available tracking information.

Estimated Shipping Times

Estimated delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Typical estimated shipping times are:

• United States: approximately 9–25 business days

• Canada: approximately 10–20 business days

• United Kingdom: approximately 10–20 business days

• European destinations: approximately 10–20 business days

• Australia and New Zealand: approximately 10–20 business days

• Other international destinations: approximately 10–25 business days

These estimates begin after the order has been shipped and do not include order processing time.

Delivery estimates are not guaranteed.

Tracking Information

Tracking information will be provided when available.

Please note that international tracking may not update immediately after the parcel is shipped.

In some cases, tracking information may remain limited until:

• The parcel reaches the destination country

• Customs processing is completed

• The shipment is transferred to a local carrier

• The local delivery network scans the parcel

Tracking updates may occasionally take approximately 3–5 days to appear.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

International Shipping

We ship orders to many international destinations.

International shipments may pass through:

• Export processing

• International transportation hubs

• Customs inspection

• Local sorting facilities

• Local postal or delivery networks

Because several carriers and authorities may be involved, international shipments can experience longer transit times than domestic shipments.

Customs and Import Processing

International orders may be subject to customs review, import procedures, taxes, duties, or other local requirements.

Customs processing times vary by country and are outside our direct control.

Customers are responsible for providing any information reasonably required for customs clearance, including tax identification information or other documentation where required by local authorities or carriers.

Any applicable import duties, taxes, or customs charges are generally the responsibility of the customer unless otherwise stated during checkout.

Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our control.

Examples include:

• Customs inspections

• Carrier congestion

• Weather conditions

• Holiday shipping volume

• Local delivery delays

• Transportation disruptions

• Incorrect or incomplete addresses

• Remote delivery locations

• Security or regulatory inspections

• Inventory shortages

If your order experiences a delay, please continue to monitor the tracking information.

If the tracking information has not updated for an extended period, you may contact our customer service team for assistance.

Split Shipments

Some orders may be shipped in more than one package.

This may happen when:

• Products are stored at different fulfillment locations

• One product is temporarily unavailable

• Different products require different shipping methods

• Part of the order is ready before the remaining items

If your order is split into multiple shipments, the packages may arrive on different dates and may have different tracking numbers.

Receiving one package does not necessarily mean that the full order has been delivered.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal code

• Country

• Phone number where required

If you notice an address error, please contact us as soon as possible.

Once the order has entered fulfillment or has been shipped, we may not be able to change the delivery address.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the address provided by the customer is incorrect, incomplete, or inaccessible, the package may be delayed, returned, or disposed of by the carrier according to local procedures.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Original shipping charges and return shipping costs may be non-refundable where permitted by applicable law.

Refused or Unclaimed Packages

Customers are responsible for receiving or collecting their shipments.

If a package is:

• Refused

• Unclaimed

• Not collected from a pickup location

• Returned after repeated delivery attempts

additional shipping or handling fees may apply.

Please contact us if tracking indicates that your package is being returned.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check your mailbox

• Check around the delivery location

• Ask household members

• Ask neighbors where appropriate

• Check building reception or management

• Contact the local delivery carrier

Some carriers may leave parcels in secure locations near the delivery address.

If you still cannot locate the package, please contact our customer service team with your order number and tracking number.

We may ask you to contact the local carrier or postal service to obtain additional delivery information before we can review the claim.

Lost Packages

If a shipment appears to be lost in transit, please contact us so we can review the tracking history and available carrier information.

A parcel will not necessarily be considered lost simply because tracking has temporarily stopped updating.

Where appropriate, we may contact the shipping provider or request additional investigation.

If a shipment is confirmed as lost, we may offer a replacement, reshipment, refund, or another appropriate resolution depending on the circumstances.

Long Delivery Delays

If an order has not been delivered within 45 business days after shipment, please contact our customer service team.

We will review the tracking information and shipment status.

If the parcel is confirmed to be lost or cannot reasonably be delivered, we may offer an appropriate resolution, including reshipment or refund, depending on the circumstances and applicable law.

Damaged Packages

If your package arrives visibly damaged, please take photos of:

• The outer packaging

• Shipping label

• Damaged areas

• Product inside the package

Contact us as soon as possible and include your order number and the photos.

This information helps us review the issue with the fulfillment or shipping provider.

Shipping Charges

Shipping charges, where applicable, are calculated or displayed during checkout.

Any free shipping promotion or minimum order requirement will be shown on the website or during checkout.

Original shipping charges are generally non-refundable after an order has shipped, except where otherwise required by applicable law or where the shipping issue resulted from an error on our part.

Delivery Estimates

All delivery dates and transit times displayed on our website are estimates.

They are not guaranteed delivery dates.

Actual delivery times may be affected by carrier operations, customs, location, weather, order volume, or other factors outside our reasonable control.

Order Status Questions

If you have questions about your shipment, please include the following information when contacting us:

• Full name

• Order number

• Email address used to place the order

• Tracking number, if available

• Brief description of the issue

Providing complete information helps us review your shipment more efficiently.

Contact Us

For shipping, tracking, delivery, or order status questions, please contact:

The Romantic Tour Merch
Customer Service Email: Service@mail.theromantictourmerch.com

We will do our best to assist you with your shipment as quickly as reasonably possible.